Legal Documents
Legal terms governing the use of hookahmarket.cz.
1. Privacy Policy
Hookah Market s.r.o., 104 00 Praha, Křešínská 153/4, IČO: 24973891, info@hookahmarket.cz, +420 725 588 029. We process users' personal data in accordance with GDPR requirements. Data collected: name, surname, delivery address, phone number, email, order history, IP address, and browser technical data. Data is used for order processing and delivery, customer communication, legal obligations, analytics and service improvement, and marketing communications (with consent). We use Google Analytics, Meta Pixel, Google Ads, and email campaigns. Data may be shared with DPD, DHL, and technical or payment partners. Users have the right to request access, correction, deletion, restriction, or portability of their data.
2. Terms & Conditions
The site hookahmarket.cz is intended only for persons aged 18 and over. By placing an order, the user confirms they are 18 or older. Payment is made by bank transfer via QR code on the invoice, or in cash at the pickup point. Delivery is carried out via DPD and DHL. The company reserves the right to refuse service in case of violation of applicable law or site rules.
3. Cookie Policy
The site uses cookies for correct site operation, visitor analytics, personalised advertising, and marketing purposes. By using the site, the user agrees to the use of cookies. Cookie settings can be changed in the browser.
4. Returns & Complaints
The customer has the right to file a complaint in accordance with Czech legislation. To submit a complaint: info@hookahmarket.cz, +420 725 588 029. Returns are accepted subject to legal conditions and with proof of purchase.
5. Age Restriction (18+)
The site contains products intended exclusively for adults. Tobacco products and related items are sold only to persons aged 18 and over. By continuing to use the site, the user confirms they are of legal age.