Choose items in the catalog, add them to the cart and proceed to checkout. You can order without registration or log in to save your purchase history. After payment you will receive a confirmation by e-mail.

We accept: card (Visa/Mastercard) online (SOON), bank transfer (prepayment), cash on delivery (cash/card to the courier). For B2B, deferred payment is available by arrangement.

You can change or cancel an order before it ships. Contact us as soon as possible at +420 725 588 029 or info@hookahmarket.cz. After dispatch, changes are not possible — use the return procedure.

For retail customers (B2C) there is no minimum. For B2B clients the minimum order is 3,000 CZK excl. VAT.

Orders received before 1:00 PM on a business day ship the same day. Delivery within the Czech Republic via Zásilkovna takes 1–3 business days. After dispatch you receive a tracking number.

Yes, we deliver to other EU countries, but shipping excise goods (tobacco, hookah tobacco) outside the Czech Republic is prohibited by excise law. Delivery of tobacco products is therefore available only within the Czech Republic. If you are looking for suppliers in your country, contact our manager: info@hookahmarket.cz or +420 725 588 029.

First check the tracking status on the Zásilkovna website using the number from your e-mail. If the parcel hasn't updated for more than 5 business days, contact us and we'll start a trace with the carrier.

No. Hookah tobacco with broken packaging cannot be returned under § 1837 of the Czech Civil Code — once opened it cannot be returned for hygiene reasons. Tobacco in sealed packaging can be returned within 14 days.

Photograph the defect and email us at info@hookahmarket.cz with the subject "Complaint" and your order number. We review claims within 30 days and offer a replacement, repair or refund.

No. Under Czech Act No. 65/2017 Coll., selling tobacco products and hookah tobacco to persons under 18 is prohibited. At checkout you confirm that you are of legal age. The Zásilkovna courier may check ID on delivery.

It is an EU system for tracking the movement of tobacco products from manufacturer to end consumer. Introduced by EU Regulation 2018/574. All operators in the supply chain (including B2B partners) must be registered in T&T.

Send a request to info@hookahmarket.cz with the subject "Account deletion". We will delete your data within 30 days, except for data we are legally required to keep (invoices, accounting — up to 10 years).

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